What to Do If You Spot Fraudulent Activity on a Fuel Card
If you think a transaction might be fraudulent, here’s what to do:
1. Cancel the card immediately
You can find step-by-step help here : How to cancel your card , or reach out to the support team if you need assistance.
2. Report it to the police
They’ll give you a crime reference number, which is needed to request CCTV footage from the supplier.
Only the police can access this footage due to GDPR rules.
3. Submit a report in myMotia
Use our quick online form to let us know about the fraudulent transaction.
Where to find it:
Go to the Transactions Page in myMotia – the form link is right at the top.
Want to help prevent card fraud?
Check out this helpful article: Protect Your Fleet from Fuel Card Fraud
Important to Know:
- You’ll get a confirmation from the Motia Cards Team once your request is being processed.
- The card supplier usually responds within 14 days.
- Make sure all the details you provide are complete and accurate to avoid any delays.
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