How to Query Fuel Card Transactions

Spotted something odd in a transaction?

You can now use a quick online form in myMotia to flag it directly to our admin team – no need to email or call.

Where to find it:
Head to the Transactions Page in myMotia – the form link is right at the top.

What happens next:
Once you submit the form, it goes straight to the admin team. You’ll get a confirmation that your request has been received, and we’ll let you know the next steps.

You can use the form for things like:

• Registration Number Not Recognised
  A mistyped reg number by the driver or site attendant.

• Pump Mix-Up
  If your driver was charged for the wrong pump.

• Duplicate Transaction
  A system error may have caused a double charge.

• Incorrect Product Type
  Charged for the wrong fuel? We’ll sort it and issue a credit if needed.

• Fraudulent Transactions
  If your card was lost or stolen and used fraudulently.
  Also check: Steps to Handle Fuel Card Fraud and Obtain CCTV Footage.

• Copy Receipt Request
  There’s a £10 charge for copy receipts if the transaction was electronic and PIN verified.

Important to know:

• You’ll receive a confirmation from the Motia Cards Team once your request is being processed.
• The card supplier usually responds within 14 days.
• Please make sure all details are complete and accurate to avoid any delays.